Customer Care

RETURNS POLICY

You can return or exchange items up to 14 calendar days after receiving your original order. The product must be sent back in its original condition, original packaging and without previously used postage labels. Shipping fees are non-refundable.

Additionally, returns should be shipped with a service that provides a tracking number and insurance, as VALMONT will not be held responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at the discretion of VALMONT.

All goods will be inspected and the return shall be processed within 14 working days. We will contact you once the process is complete. It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.

RETURN ADDRESS

Valmont Boutique
Näkinkaari, 7A2
02320 Espoo
Finland

INTERNATIONAL RETURNS

DELIVERY TIMES

Some orders will be provided with a tracking number and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined, unless otherwise requested. An additional 0-2 business days processing time is required.

Europe 3 to 8 working days

We do not sell to the rest of the world for the moment.

TRACKING INFORMATION

SHIPPING FEES

FORWARDER

INSURANCE

SHIP TO LOCATIONS

TERMS & CONDITIONS

1. Company information

Company Name: Jacques Morisot Oy.
Registered Address: Matinpuronkuja 2B, 14, 02230 Espoo, Finland
Email address: Info@valmont-boutique.com
Registration number Chamber of Commerce: 2455175-5
VAT identification number: FI2455175-5

2. Definitions

For the purpose of these General Terms and Conditions, the following terms shall have the following meanings:
“Business Day” means a calendar day, other than a Saturday, a Sunday or a Finnish Public holiday, on which the banks in the Netherlands are open for normal business;

“Consumer” means any natural person not acting in the course of a profession or business (consument) that enters into an Agreement with VALMONT via the VALMONT Webshop;

“Agreement” means any agreement with respect to orders placed for Products available on the VALMONT Webshop concluded between VALMONT and the Consumer via the VALMONT Website “FCC” means Finnish Civil Code;

“Durable medium” means any instrument, including email, which enables the Consumer to store information addressed to him in a way accessible for future reference for a period of time adequate for the purposes of the information, and which allows the unchanged reproduction of the information stored;

“VALMONT” means Jacques Morisot Oy, a private limited liability company incorporated under the laws of Finland, whose registered office is at Näkinkaari 7A2, 02320 Finland and/or its group companies;

“VALMONT Webshop” means the online webshop of VALMONT on the VALMONT Website;

“VALMONT Website” means the website of VALMONT on www.valmont-boutique.com;

“General Terms and Conditions” means these General Terms and Conditions of VALMONT;

“Intellectual Property Rights” means all existing and future intellectual property rights, subsisting anywhere in the world, whether registered or not (including but not limited to all trademark rights, trade name rights, patent rights, copyrights, database rights, design rights, and all trademarks, trade names, domain names, software, patents, works, databases, designs, models, know-how, and all rights in respect of any of the foregoing) relating to the Products and the VALMONT Website;

“Parties” means VALMONT and the Consumer collectively;

“Product” means all goods VALMONT produces and/or sells under – inter alia – the (trade)name ‘VALMONT’ and/or ‘VALMONT Espoo’.

3. Applicability

3.1. These General Terms and Conditions apply to any Agreement (and/or changes or additions thereto) for the sale and delivery of Products concluded through the VALMONT Webshop to which VALMONT is a party and applies to the whole legal relationship between the Parties. These General Terms and Conditions also apply to and form integral part of all quotations and offers made by VALMONT and all acceptances, acknowledgements and confirmations by VALMONT of any orders made by the Consumer.

3.2. By placing an order the Consumer agrees to be bound by these General Terms and Conditions.

3.3. In the event that specific Product related terms and conditions apply in addition to these General Terms and Conditions, those terms will be explicitly specified in the offer of the specific Product and in the event of contradictory terms and conditions, the Consumer may invoke the applicable condition that is most favourable to the Consumer.

3.4. These General Terms and Conditions supersede any previous general terms and conditions for the sale and delivery of Products concluded through the VALMONT Webshop.

4. Offers and orders

4.1. The material on the VALMONT Website is provided for general information only. Obvious errors or mistakes in the offer do not bind VALMONT.

4.2. VALMONT will indicate on the VALMONT Website if an offer is of limited duration.

4.3. An offer is subject to availability. If a Product is out of stock, despite appearing on the VALMONT Webshop, VALMONT may cancel a confirmed order. In such event the Consumer will be informed by email and any payments with respect to the order will be refunded.

5. The agreement

5.1. Subject to the provisions of these General Terms and Conditions, the Agreement becomes effective upon acceptance of an offer and the fulfilment of the applicable conditions by the Consumer. The Consumer accepts the offer by placing an order through the VALMONT Webshop. Promptly after receiving an order, VALMONT will send an automated email confirming the receipt of the order.

5.2. VALMONT may obtain information – within statutory frameworks – about the Consumer’s ability to fulfil his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the Agreement.

5.3. VALMONT reserves the right to reject or cancel an order, without being liable for any damages or costs in (among others) the following situations:
• The Product is not available or the Product is out of stock;
• The order is flagged by VALMONT’s security systems as an unusual order or an order susceptible to fraud;
• The Consumer’s billing information is not correct or not verifiable;
• VALMONT has reason to believe the Consumer is a reseller;
• There was an error in the price displayed on the VALMONT Website;
• VALMONT cannot deliver to the shipping address provided by the Consumer.
In such event the Consumer will be informed by email and any payments with respect to the order will be refunded.

6. Prices

6.1. All prices quoted on the VALMONT Website are in Euros and include VAT.

6.2. VALMONT reserves the right to change the prices quoted on the VALMONT Website without notice. VALMONT will not be liable to the Customer or any third party for price changes.

6.3. Shipping and delivery rates are applied per order. All costs in connection with shipment import and export duties and excise, as well as all other levies or taxes imposed or levied in respect of the Product, the shipping and customs clearance shall be at the Consumer’s expense. Such costs or expenses which have been paid by VALMONT, shall be charged to the Consumer.

7. Right of withdrawal

7.1. The Consumer has the right to withdraw from the Agreement within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day on which the Consumer (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the ordered Product. In the event that several Products of the same order are delivered separately, the withdrawal period will expire after 14 calendar days from the day on which the Consumer (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the last ordered Product.

7.2. To exercise the right of withdrawal, the Consumer must inform VALMONT of his decision to withdraw from the Agreement by requesting a Return Merchandise Authorisation on the VALMONT Website or sending an email with an unequivocal written statement to info@valmont-boutique.com within the withdrawal period. To meet the withdrawal deadline, it is sufficient for the Consumer to request a Return Merchandise Authorisation or send the unequivocal statement to VALMONT before the withdrawal period has expired.

7.3. During the withdrawal period, the Consumer shall handle and inspect the Product and the packaging with care, in the same manner as the Consumer would be allowed to do in a retail shop. The Consumer shall only unpack or use the Product to the extent necessary to establish the nature, the characteristics and the functioning of the Product. The Consumer shall be liable for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product.

7.4. If the Consumer exercises its right of withdrawal, the Consumer will return the Product to VALMONT at its own risk and expense, without undue delay and in any event no later than 14 calendar days from the day on which the Consumer communicated his decision to withdraw to VALMONT. This deadline is met if the Consumer sends back the Product before the withdrawal period of 14 calendar days has expired. If the Consumer is located outside the European Union, the Consumer shall declare the returned Product as “Returns and Repairs of Dutch Merchandise” on the customs declaration.

7.5. The Consumer shall return the Product with all delivered accessories and in the complete and original state and, to the extent possible, in its original packaging. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Consumer.

7.6. If the Consumer timely exercises its right of withdrawal, VALMONT will reimburse the relevant payments received from the Consumer, including the costs of delivery, without undue delay and in any event not later than 14 calendar days from the day on which VALMONT is informed of the Consumer’s decision to withdraw from the Agreement. VALMONT may withhold the reimbursement until VALMONT has received the Product back, or until the Consumer has supplied adequate evidence of timely having sent back the Product, whichever is earliest. VALMONT will carry out such reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise.

7.7. Notwithstanding paragraph 7.6 above, VALMONT will not reimburse the delivery costs if the Consumer opted for a type of delivery other than the least expensive type of standard delivery.

7.8. VALMONT is entitled to refuse to accept a returned Product and the reimbursement of payments if the Consumer does not comply with the instructions of this clause 7.

8. Payment by the Consumer

8.1. Save as otherwise provided in the Agreement or in applicable additional terms and conditions, the sums payable to VALMONT will be paid by the Consumer within 14 calendar days after the conclusion of the Agreement.

8.2. VALMONT does not accept any other method of payment than the payment methods indicated on the VALMONT Website. VALMONT may change these payment methods at any time. All actual costs of payment will be passed on to the Consumer.

8.3. The Consumer has the duty to inform VALMONT of any inaccuracies in payment data provided or stated.

9. Shipping and delivery

9.1. The ordered Product will be shipped to the Consumer within 1-3 Business Days after the confirmation of the order. In the event that multiple orders with the same shipping address are placed by the Consumer, these orders may be combined, unless otherwise requested by the Consumer. In such event the Products will be shipped to the Consumer within 1-3 Business Days after the last order.

9.2. The shipping and delivery terms indicated in these General Terms and Conditions, on the VALMONT Website or otherwise communicated by VALMONT are indicative and not guaranteed. If VALMONT is unable to meet the (estimated) shipping date, VALMONT will notify the Consumer accordingly. VALMONT shall not be liable for any damages and costs arising out or in connection with delayed delivery.

9.3. VALMONT ships to shipping addresses in the countries indicated on the VALMONT Website. VALMONT will deliver the Product at the shipping address specified in the order of the Consumer.

9.4. If the shipping address is located outside the European Union, the Consumer shall be responsible for assuring that the ordered Product can be lawfully imported.

9.5. VALMONT is authorised to engage third parties in the fulfilment of its shipping and delivery obligations under the Agreement. All shipping services used by VALMONT provide a tracking number.

9.6. VALMONT retains the full and unconditional ownership of the ordered Product until the Product as well as all other claims of VALMONT vis-à-vis the Consumer are paid in full. The Consumer shall in no event have a right of retention with regard to the Product. VALMONT is entitled to repossess the Product if the Consumer fails to fulfil any of its obligations under the Agreement and/or if VALMONT infers from the Consumer’s behaviour or communication that the Consumer will fail to fulfil any of its obligations under the Agreement.

9.7. All risks in connection with the Product shall pass to the Consumer when the Product is delivered at the shipping address specified in the order of the Consumer. If the Consumer refuses or fails to take and/or accept delivery of the ordered Product, the Consumer will be charged the actual costs of shipping the Product back to VALMONT.

10. Complaints

10.1. VALMONT wishes to point out that the Consumer can rely upon the legal guarantee of conformity of goods. The Consumer is obliged to closely examine the delivered Product upon the day on which the Consumer (or a third party indicated by the Consumer other than the carrier) acquires physical possession of the Product.

10.2. The Consumer shall inform VALMONT of any complaints about defects and/or non-compliance with the specifications of the delivered Product, including but not limited to complaints in respect of visible defects and/or damages of the Product and/or the colour of the Product. Any complaints shall be sent in writing to the following email address: info@Valmont-boutique.com. The email shall contain a clear description of the complaint, the Consumer’s name, the order number included in the order confirmation and the article number of the Product and shall be sent within a reasonable time after the discovery of the defects, but in any case no later than two (2) months after the discovery of the defects.

10.3. Complaints submitted to VALMONT will be replied within a period of five (5) Business Days, from the date of receipt of the complaint. The Consumer shall give VALMONT all such assistance as VALMONT may require for the purpose of examining the complaint. VALMONT is only obliged to take complaints into consideration, if VALMONT is given the opportunity to verify the complaint.

10.4. In the event of a timely, correct and justified complaint in accordance with this clause 10, the Consumer shall be entitled to either replacement or repair of the defective or non-conforming Product, or an appropriate credit for the purchase price of the Product.

10.5. The Consumer shall return the defective or non-conforming Product in its entirety to VALMONT. The return costs are for the account of the Consumer. The defective or non-conforming Product shall become VALMONT’s property as soon as it has been replaced or credited.

10.6. A complaint that does not meet the requirements set out in this clause 10, shall not be taken into consideration by VALMONT, the Product shall be deemed to have no defects and conform to the specifications and does not release the Consumer from any of its obligations under the Agreement.

11. Liability

11.1. VALMONT shall in no event be liable to the Consumer for any indirect loss or damage arising out of or in connection with the Agreement, the sale of any Products by VALMONT or the use thereof by the Consumer, whether or not such damage is based on tort, product liability, guarantee, statutory duty or otherwise, unless the damage is caused by intent or wilful recklessness of VALMONT.

11.2. Notwithstanding anything to the contrary in the Agreement or these General Terms and Conditions, any aggregate liability of VALMONT to the Consumer arising in connection with the Agreement or these General Terms and Conditions, under any theory or ground whether in contract, tort, product liability, guarantee, statutory duty, or otherwise, shall in no event exceed the invoice value of the Product concerned (unless the damages is caused by intent or wilful recklessness by VALMONT or its managerial staff).

12. Force majeure

12.1. VALMONT shall not be liable for any failure or delay in performance if such failure or delay results from interruptions in the Product’s manufacturing process or if such failure or delay is caused by force majeure as stated by FCC, whether or not such force majeure was foreseeable at the time of the Agreement. As a result of such force majeure and/or default by one of VALMONT’s suppliers, VALMONT cannot reasonably be required to execute its obligations.

12.2. In the event that, as a consequence of force majeure and/or default by one of VALMONT’s suppliers, VALMONT is prevented from fulfilling its obligations to the Consumer, such obligation shall be suspended for the duration of the event of the force majeure and/or default by one of VALMONT’s suppliers, the Consumer shall not be entitled to any compensation whatsoever.

12.3. In the event that the force majeure and/or default by one of VALMONT”s suppliers extends or reasonably expected by VALMONT to extend for a period of three (3) consecutive months, VALMONT shall be entitled to cancel the affected Agreement without any liability towards the Consumer.

13. Intellectual property rights

13.1. All Intellectual Property Rights shall remain the exclusive property of VALMONT or its licensors. The Consumer acknowledges that it has no right, title or interest in, nor will it acquire or attempt to acquire any Intellectual Property Rights in its own or third parties’ name, or for its own or others’ behalf or act in any such way that may give the impression to third parties that the Consumer is proprietor of any of these Intellectual Property Rights.

13.2. The Consumer shall not copy any Products or (any part of) the VALMONT Website, nor (otherwise) use any Intellectual Property Rights, without VALMONT’s prior written approval. The Consumer shall not cause or permit anything to be done which may damage or cause detriment to the Intellectual Property Rights, including but not limited to their validity, distinctive character and/or reputation.

13.3. Nothing in any Agreement and/or these General Terms and Conditions shall be construed as conferring any license or granting any rights to the Consumer regarding any Intellectual Property Rights.

14. Privacy

VALMONT will process personal details of the Consumer in accordance with the privacy statement published on the VALMONT Website.

15. Availability of the VALMONT webshop

VALMONT does not guarantee that the VALMONT Website, or any content on it, will always be available or that access will always be uninterrupted. Access to the VALMONT Website is permitted on a temporary basis. VALMONT reserves the right to suspend, withdraw, discontinue or alter all or any part of the VALMONT Website at any time as it sees fit without notice. VALMONT shall not be liable for any reason due to which the VALMONT Website is unavailable at any time or for any period.

16. Miscellaneous

16.1. The invalidity or unenforceability of any provision of these General Terms and Conditions shall not affect the validity or enforceability of any other provision of these General Terms and Conditions. Any such invalid or unenforceable provision shall be replaced or be deemed to be replaced by a provision that is considered to be valid and enforceable. The interpretation of the replacing provisions shall be as close as possible to the intent of the invalid or unenforceable provision.

16.2. VALMONT reserves the right to unilaterally amend these General Terms and Conditions at any time. In the event that the General Terms and Conditions have been amended, VALMONT will give a notice of this by stating on the VALMONT Website that the General Terms and Conditions have been amended, thereby indicating the date of such amendments.

16.3. VALMONT may transfer, assign and/or pledge its rights and/or obligations under the Agreement to a third party. This will not affect the Consumer’s rights and obligations.

16.4. The Consumer may only transfer, assign and/or pledge his/her rights and/or obligations under the Agreement to a third party upon written approval from VALMONT.

17. Governing law and jurisdiction

17.1. These General Terms and Conditions and any Agreement shall be exclusively governed by and construed in accordance with the laws of Finland.

17.2. The competent court in Finland, shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these General Terms and Conditions and/or any Agreement without prejudice to the right of appeal.

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PRIVACY STATEMENT

Privacy Statement VALMONT

By using our services you are providing certain personal data to us. We only retain and use the personal data provided directly by you or for which it is clear that it has been supplied to us to be processed. Your privacy is of great importance to us. Therefor we process your personal data with the utmost care and in compliance with the requirements laid down by FCC and Finnish regulations. We will not provide any personal data to third parties without your permission. This privacy statement was last amended on the 2nd of January 2014.

Orders

We use the following data to process orders:
• Name and address
• Telephone number
• Billing address
• Email address
• Payment details

Newsletter

We have a newsletter to inform those interested of our products. Your email address will be added to the list of subscribers with your explicit consent only. Each newsletter contains a link to unsubscribe from our newsletter.

Registration

Certain features of our services require you to register beforehand. After your registration we will retain your user name and the personal data you provided so you do not have to re-enter it every time you visit our website, to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us. We will not provide the data linked to your user name to third parties, unless it is necessary for the execution of the agreement you concluded with us or if this is required by law. In the event of suspicion of fraud or misuse of our website we may hand over personal data to the entitled authorities. To register on our website we require the following data:
• name and address
• telephone number
• email address
• payment details

Cookies

In order to provide you with optimum service we may use cookies. Cookies are small text files that can be read by a webserver in the domain that put the cookie on your hard drive. Cookies are used to store your preferences and settings.

Google Analytics

To compile analytics, such as how often users visit our website and what pages they visit when they do so, we use Google Analytics. Google Analytics collects the IP address assigned to you on the date you visit the website. We only use the information we get from Google Analytics to maintain and improve our website’s technical performance. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Social Media Buttons

Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

Third-party Websites

This statement is not applicable to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a secure and careful manner. We recommend you read these websites’ privacy statements before making use of these websites.

Security

We take security measures to reduce misuse of and unauthorized access to personal data. We do keep statistics on our website, giving us access to individual data. However, we only access individual data insofar as necessary for the purposes set out in this statement.

Changes to this Privacy Statement

We reserve the right to modify this statement at all times.
Please contact us if you have any questions regarding to our privacy policy or if you wish to review, modify or delete your personal data.

DISCLAIMER

General

Despite all efforts VALMONT cannot guarantee that all information found on this site is complete and up to date at all times. This is also applicable to links, directly or indirectly attached to www.Valmont-boutique.com.

Liability

VALMONT disclaims all legal liability that arises from the use of content and gives no guarantee of the information’s accuracy contained herein. Prices and other information on our website are subject to apparent typos and/or programming mistakes. No rights may be derived from any incorrect or incomplete information. Intellectual Property All rights reserved. All copyrights and other intellectual property rights on all the texts, images, audio sounds and other materials on this website are the property of VALMONT. The sale of distribution (for commercial purposes) of a reproduction of any part of this website is strictly prohibited without VALMONT’s explicit written permission. VALMONT maintains the right to change or modify information without previous notification.